We will not help you buy replicas, counterfeit items, or unauthorized copies from China.

• Branded goods that are protected by the Intellectual Property Rights (unless with a valid Certificate of Authorization and official invoice). Counterfeit goods.
• Weapons, replica weapons (e.g. replica toy guns), ammunition, toxic chemicals, hazardous chemicals, explosives (fireworks, gas lighters, gasoline, alcohol, sulfuric acid, paint, etc.), firearms, dangerous goods, white crystals, powder, fluid, lotion, gel, cream, paste, goods containing liquid, e-cigarettes, etc.
• Cash, checks, money orders, securities, bearer negotiable instruments, counterfeit currency, debit cards, credit cards, passbooks, lottery tickets etc.
• Drugs (e.g. opium, morphine, heroin, marijuana, methamphetamine, etc.), prescription drugs, herbal supplements, health or medical products, narcotic drugs, psychotropic substances, etc.
• Pornography (whether in printed, film or digital format). Indecent, obscene or offensive articles, sex toys, etc.
• Animals and plants, animal carcasses (e.g. specimens), human body or parts, harmful organisms, biological samples, etc.
• Tobacco, cigarettes, alcohol, sugar, mahogany, seeds, cosmetics, food, tea, perishable goods, etc.
• Medical waste, chemical waste, industrial waste, poisons, etc.
• Precious antiques, audiovisual products (e.g. CDs, audio tapes, video tapes, etc.), precious metals, precious stones, jewels, pearls, ivory, skins, fur, personal or corporate seals, passports, etc.
• Goods that are considered illegal in the origin, transit and/or destination countries.
• Prohibited items that are listed by shipping carriers and airlines.

You can follow the order status ("pending", "confirmed", "Processing", "ordered", Received", "paid", "shipped", "cancelled") from here:

"Pending": when the order is placed, the default order status is "pending", if you submit other items as an order, the new items will be automatically add to the same order no. if the order status is "pending"

"Confirmed": We will confirm the order if the items are availabe and acceptable, you can pay the order at taobaotrends.com if the order status is "confirmed"

"Processing": The order status will be changed to "processing" if you pay the order.

"Ordered": The order status will be changed to "ordered" if we order them items successfully.

"Received": If the items arrive at our office, we will take the pictures and send them to you and let you know the shipping fee, the order status will be changed to "received".

"Paid": If you pay the order, the order status will be changed to "paid".

"Shipped": The order status will be changed to "shipped" if we ship the order, and we will let you know the tracking no. at the same time.

"Cancelled": If the order status is "cancelled", the order is cancelled.

We will only charge one time domestic shipping fee except the order is too heavy and the seller ask us pay much more than CNY15.

Usually, the seller will combine the items and charge one time shipping.

We will mark it in the order when the items arrived in our warehouse, you can login to taobaotrends.com and see it in the order.

We will change the item status to “arrived”

You can just register an account at taobaotrends.com and submit the items to the shopping cart, which will calculate the total cost except international shipping fee.

You can estimate the shipping cost here: http://www.taobaotrends.com/shipping-fee-calculator.html

The domestic shipping fee maybe widely difference from different sellers, which is about CNY8 to CNY15, we will charge average domestic shipping fee CNY12 per seller.

No minimum order require, but the minimum service fee is CNY35.

If the order value including domestic shipping fee is under CNY350, we will still charge minimum service fee CNY35

Normally, the payment button will be actived when we confirm the order (order status is confirmed).

We already add the paypal fees or credit card fees to the exchange rate.

We accept the payment by paypal, Credit Card, Western Union, and by wire transfer.

1. You can pay the order by Credit Card directly.

2. If you want to pay the order by paypal, please add money to your taobaotrends account first and make payment by balance.

Yes, if you have any balance at taobaotrends account, you can send an email to request the withdraw.

If you send the payment to us by credit card, the money  will not show up in your account at taobaotrends.com, which will go directly to our DHpay

No, the order value already includes the paypal fees or credit card fees, if you pay the order by western Union, we can give you additional 4% discount.

Usually, we can get the items from taobao or 1688 sellers to our office in 2-4days if the seller ship out the items timely.

If the sellers delay to ship out the items, we need more days to receive them.

It depends on which shipping method you choose from China to your country, the shipping time differs much for different shipping method.

For small parcel under 2KGS, you can choose China Post E-packet.

DHL is best choice for most parcels as it's fast and reliable with few customs duties to U.S.A.

If you have large packages over 21KGS, you can choose the shipping methods by US-UPS, the shipping fee is low and reliable, but it will take about 10-15days to U.S.A.

The shipping fee is only about USD128 for 21KGS by US-UPS.

Netherlands customs is pretty strict, you can choose Netherlands Post which is fast reliable to your country.

For large package, you can choose China Post SAL.

If you are worried about the high customs duties in your country, we also offer customs duties prepaid shipping methods

EUEXP: Shipping fee is cheaper than by EMS to many European countries with customs duties free, recommend.

EUFBA: If you have large package to European country, we recommend you ship this kinds of shipping method, which only a little expensive than by DHL, but you don’t need to pay the customs duties.

Yes, we can write low value on the parcel as per your request.

Normally, we will automatically write low value with gifts on the parcel.

Yes, you can just send email to us, we will try to quote the shipping fee for your favorite shipping methods.

We also use some of other shipping methods like Hongkong EMS, Dpex, China Post by sea........

 You can use the below address to fill in taobao.com or 1688.com

The below is the full address to our warehouse

Full Adress: 广东省 深圳市 龙华新区 民治街道 民乐工业区写字楼2栋610室

Zipcode: 518131

Contact name: 陈建漳 (your order number at taobaotrends)

Tel. no.: 13510106901

 

Order Number: you can get order number when you create an order at taobaotrends.com

If you submit the items as an order, you will get an order number.

If the parcel arrived at our warehouse, we will check the item and put the items to your order.

If you ship the items to your unique address, we can know the parcel belongs to you.

1. The international shipping fee is almost the same, some of shipping methods are more cheaper, especially for large packages, for example, the shipping fee is only about USD128 to united states for 21KGS

2. Check and inspect your items carefully.

3. Detailed pictures when we receive all the items.

4. English support, we can help you easily solve the problems than using taobao global consolidation and shipping service.

5. Shipping adice, we can ship many kinds products which Taobao Global Consolidation and Shipping can not ship.

You can login to taobaotrends.com and pay the shipping fee when you choose the shipping method you like.

You can pay the shipping fee by Credit Card directly or by balance