• Shenzhen, China
  • Mon - Friday: 9.00 am to 6.00 pm.
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Frequently Asked Questions

Place an Order

Which kinds of products we cannot purchase?

We will not help you buy replicas, counterfeit items, or unauthorized copies from China.

  • Branded goods that are protected by the Intellectual Property Rights (unless with a valid Certificate of Authorization and official invoice). Counterfeit goods.
  • Weapons, replica weapons (e.g. replica toy guns), ammunition, toxic chemicals, hazardous chemicals, explosives (fireworks, gas lighters, gasoline, alcohol, sulfuric acid, paint, etc.), firearms, dangerous goods, white crystals, powder, fluid, lotion, gel, cream, paste, goods containing liquid, e-cigarettes, etc.
  • Cash, checks, money orders, securities, bearer negotiable instruments, counterfeit currency, debit cards, credit cards, passbooks, lottery tickets etc.
  • Drugs (e.g. opium, morphine, heroin, marijuana, methamphetamine, etc.), prescription drugs, herbal supplements, health or medical products, narcotic drugs, psychotropic substances, etc.
  • Pornography (whether in printed, film or digital format). Indecent, obscene or offensive articles, sex toys, etc.
  • Animals and plants, animal carcasses (e.g. specimens), human body or parts, harmful organisms, biological samples, etc.
  • Tobacco, cigarettes, alcohol, sugar, mahogany, seeds, cosmetics, food, tea, perishable goods, etc.
  • Medical waste, chemical waste, industrial waste, poisons, etc.
  • Precious antiques, audiovisual products (e.g. CDs, audio tapes, video tapes, etc.), precious metals, precious stones, jewels, pearls, ivory, skins, fur, personal or corporate seals, passports, etc.
  • Goods that are considered illegal in the origin, transit and/or destination countries.
  • Prohibited items that are listed by shipping carriers and airlines.
Can I cancel my order?
What does the order status mean?
When I want placed the order, how would I know whether the sellers are reliable? based on quality of goods, or others, could you advise me something?
If I buy multi-items from same seller, what's the shipping charges for multi-items?
Can I add new items to the order?
How to know which items arrive in your warehouse?
How can I estimate the order cost?
What's the domestic shipping fee from seller to your warehouse?

Payment & Fees

What's the minimum order and minimum service fee?

No minimum order require, but the minimum service fee is CNY35.

If the order value including domestic shipping fee is under CNY350, we will still charge minimum service fee CNY35

When can I pay the order?
Why your exchange rate is a little higher than official rates?
What is your exchange rate?
What is My Balance account?
Which kinds of Payment methods you accept?
How to pay the order?
Can I withdraw my money from my taobaotrends account?
What is "Send Payment Directly (by DHpay)" in usermenu?
Shall I add 4% paypal fees when I pay the order?

Shipping & Shipping Methods

How soon can I get my package?

Usually, we can get the items from taobao or 1688 sellers to our office in 2-4days if the seller ship out the items timely.

If the sellers delay to ship out the items, we need more days to receive them.

It depends on which shipping method you choose from China to your country, the shipping time differs much for different shipping method.

How to pay the shipping fee for my orders?
What's best shipping methods by airmail?
When can I choose the shipping methods by airmail?
What's the best shipping methods to United States?
What's the best shipping methods to Netherlands?
If the weight is over 2KGS, can I use airmail service?
How do I avoid high customs duites to European countries?
Can you write low value on the parcel as gift?
Can I choose other shipping methods which don't show up in your shipping fee calculator?

Forwarding Service (Ship For Me)

What's my address in China?
You can get your unique address in two ways:

1. You can see your unique address when you login to your account.

2. Use the below information if you have an order number:

 You can use the below address to fill in taobao.com or 1688.com

What you should fill in
收货人 / 姓名
陈捷然(your order no. at taobaotrends)
City/ district
深圳市 /龙华新区
电话 / 手机

The below is the full address to our warehouse

Full Adress: 广东省 深圳市 龙华新区 民治街道 民乐工业区写字楼2栋610室

Zipcode: 518131

Contact name: 陈建漳 (your order number at taobaotrends)

Tel. no.: 13510106901


Order Number: you can get order number when you create an order at taobaotrends.com

How to use our forwarding service?
How do you know the items are for my order?
Do you check my items and take pictures?
Can I return the items to the seller if I use your forwarding service?
Why shall I use your forwarding service instead of Taobao Global Consolidation and Shipping?
How to pay the shipping fee if I I use your forwarding service?

We're one of the best taobao agent and freight forwarder providing quality service with lowest service fee and cheapest shipping fee, we can help you buy from taobao.com, 1688.com and other Chinese ecommence site.


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