Frequently Asked Questions - All FAQs

FAQs - All FAQs

We will not help you buy replicas, counterfeit items, or unauthorized copies from China.

  • Branded goods that are protected by the Intellectual Property Rights (unless with a valid Certificate of Authorization and official invoice). Counterfeit goods.
  • Weapons, replica weapons (e.g. replica toy guns), ammunition, toxic chemicals, hazardous chemicals, explosives (fireworks, gas lighters, gasoline, alcohol, sulfuric acid, paint, etc.), firearms, dangerous goods, white crystals, powder, fluid, lotion, gel, cream, paste, goods containing liquid, e-cigarettes, etc.
  • Cash, checks, money orders, securities, bearer negotiable instruments, counterfeit currency, debit cards, credit cards, passbooks, lottery tickets etc.
  • Drugs (e.g. opium, morphine, heroin, marijuana, methamphetamine, etc.), prescription drugs, herbal supplements, health or medical products, narcotic drugs, psychotropic substances, etc.
  • Pornography (whether in printed, film or digital format). Indecent, obscene or offensive articles, sex toys, etc.
  • Animals and plants, animal carcasses (e.g. specimens), human body or parts, harmful organisms, biological samples, etc.
  • Tobacco, cigarettes, alcohol, sugar, mahogany, seeds, cosmetics, food, tea, perishable goods, etc.
  • Medical waste, chemical waste, industrial waste, poisons, etc.
  • Precious antiques, audiovisual products (e.g. CDs, audio tapes, video tapes, etc.), precious metals, precious stones, jewels, pearls, ivory, skins, fur, personal or corporate seals, passports, etc.
  • Goods that are considered illegal in the origin, transit and/or destination countries.
  • Prohibited items that are listed by shipping carriers and airlines.
If the order status is "pending" , "confirmed" and "processing", you can cancel the order at anytime.
 
If the order status is "received" and "paid", we shall returned the items the seller, if so, we hope you can pay the domestic shipping fee if you want to cancel the order.

You can follow the order status ("pending", "confirmed", "Processing", "ordered", Received", "paid", "shipped", "cancelled") from here:

"Pending": when the order is placed, the default order status is "pending", if you submit other items as an order, the new items will be automatically add to the same order no. if the order status is "pending"

"Confirmed": We will confirm the order if the items are availabe and acceptable, you can pay the order at taobaotrends.com if the order status is "confirmed"

"Processing": The order status will be changed to "processing" if you pay the order.

"Ordered": The order status will be changed to "ordered" if we order them items successfully.

"Received": If the items arrive at our office, we will take the pictures and send them to you and let you know the shipping fee, the order status will be changed to "received".

"Paid": If you pay the order, the order status will be changed to "paid".

"Shipped": The order status will be changed to "shipped" if we ship the order, and we will let you know the tracking no. at the same time.

"Cancelled": If the order status is "cancelled", the order is cancelled.

No minimum order require, but the minimum service fee is CNY35.

If the order value including domestic shipping fee is under CNY350, we will still charge minimum service fee CNY35

Normally, the payment button will be actived when we confirm the order (order status is confirmed).

 

When you sumit your order, pls write your requirements in the comment section, we will try to return full information to as per your requiments

We will try our best to give you advice as per our experience.

You also can send the questions to us by email before you place the order.

We already add the paypal fees or credit card fees to the exchange rate.

 

Usually, we can get the items from taobao or 1688 sellers to our office in 2-4days if the seller ship out the items timely.

If the sellers delay to ship out the items, we need more days to receive them.

It depends on which shipping method you choose from China to your country, the shipping time differs much for different shipping method.

We will only charge one time domestic shipping fee except the order is too heavy and the seller ask us pay much more than CNY15.

Usually, the seller will combine the items and charge one time shipping.

We know that the fees other than shipping cost are a headache for you, so we offer our forwarding service.

You only need to pay the international shipping fee, no any other service fees.

 

Recommendation

We appreciate if you can recommend our shopping service to your friends, if you have any suggestions, pls feel free to contact us.

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